Support Services

The Applied Identity Support Services team understands the challenges you face when introducing and maintaining new solutions into the network infrastructure. Their experience and knowledge base will ensure you maximize the return on your investment.

Applied Identity provides three different levels of support services to suit every organizational need:

  • Basic Support Service

    The Basic Support Service provides an annual contract for normal business hour (8 to 5 PST) phone and email support. Software updates and return to factory hardware replacement are included.

  • Standard Service

    The Standard Support Service includes an annual contract for normal business hour (8 to 5 PST) phone and email support, including access to customer support web site. Software updates plus upgrades and basic hardware replacement within 5 Business days from receipt of equipment with an assigned RMA (Return Materials Authorization) number.

  • Premium Service

    The Premium Support Service is an annual contract for 24 x 7 phone and email support, including access to customer support web site. Software updates plus upgrades and Next Day hardware replacement.

Contacting Support Services

Professional support is also available from the companies listed as Applied Identity Reseller Partners. For a list of certified partners, Click here

If you are currently in need of technical support for any of the Applied Identity products and solutions, please email support@appliedidentity.com and someone will assist you as soon as possible.

Alternatively, you may call our toll free telephone number at (888) 286 7336.